Zilis strives to ensure that every purchase is to your satisfaction, but in the unlikely event that it is not, Zilis offers the following refund policy.
Zilis will award a refund of your purchase upon request made to the company in writing within thirty (30) days and items are returned with approved Returned Merchandise Authorization (RMA) and in resalable condition to Zilis. Qualified and eligible products shall receive a refund less a 20% restocking fee minus all shipping and handling charges associated with your order. Customers must obtain an RMA number by contacting Zilis Customer Support.
If the product was purchased directly from an Independent Ambassador, please contact them for a refund. You will need to return the product and original invoice to the Ambassador, who will refund the product purchase price. Ambassadors are required to provide a refund to any Customer that has purchased product directly from an Ambassador’s personal stock within the guidelines established by Zilis.
Zilis will award a refund of your purchase, less applicable fees, upon request made to the company in writing within 30 calendar days providing the items are returned with approved RMA and in resalable condition to Zilis. Qualified and eligible products shall receive a refund less a 20% restocking fee minus all shipping and handling charges associated with your order.
In the event of a damaged product or product in less than commercially reasonable condition, Customers or Ambassadors must contact Zilis Support in writing or by phone within five (5) calendar days of delivery of said products. After thirty (30) calendar days, products will no longer qualify for replacement. Upon receipt of this notification, Zilis will replace any damaged products at no cost to the Zilis Ambassador or Customer once photos of the damaged shipment are provided to Zilis.
Zilis reserves the right to accept or refuse the validity of damaged product photos. Acceptable photos of damaged products must be submitted to Zilis via email to firstname.lastname@example.org. If Zilis does not receive acceptable photos of the damaged product within five (5) calendar days, replacement products will not be provided. Note that melted products from Wright Family Products that are sealed within their containers do not constitute damaged products and will not be replaced. A video can be found in the Zilis Ambassador Cloud regarding the potential for melting in various Wright Family products. Zilis reserves the right to require damaged products be returned to the company with an approved RMA number. Any damaged products returned to Zilis without an RMA number will be refused. The responsibility to act in the time frame listed above as a result of any unsatisfactory product resides 100% with the Zilis Ambassador or Customer.
New Ambassador Enrollment Packs
Zilis will award a full refund of enrollment packs, less applicable fees, upon written request made to the company within three (3) business days of initial enrollment date. The complete enrollment pack must be returned with approved RMA and in resalable condition to Zilis within seven (7) calendar days of the issuance of the RMA. Only complete enrollment packs with all products in resalable condition are eligible for refund. Zilis will not refund partial enrollment packs. After three (3) business days from the date of enrollment, qualified enrollment packs may receive a refund for products only, less a 20% restocking fee minus shipping and handling charges associated with your order.
Return Merchandise Authorization (RMA)
In order to facilitate the return process, the Ambassador must obtain an RMA number by contacting Zilis Customer Service via email, fax, or letter. The RMA number must be written on the outside of the shipping box. If a package is returned without an RMA number, the package will be refused and returned, and no refund will be issued. Products must be received by Zilis within seven (7) calendar days after the issuance of the RMA in full, resalable condition, or no refund will be issued, and the option of refunding will be forfeited.
Bonus and Commission Attribution:
Any bonuses and commissions attributable to the refunded products and enrollment packs will be deducted from the Ambassador who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. In the event that Zilis is unable to recover commissions from inactive Ambassadors, the other compensated upline Ambassadors may be subject to commission deductions. This is the exclusive right of Zilis to determine any applicable deductions, within appropriate state and federal guidelines. In the case of enrollment fees, Ambassadors may cancel any time prior to midnight of the THIRD BUSINESS DAY after the date of the initial enrollment (subject to various state requirements for cancellation).