REFUND POLICY

Effective July 2018                     

 

Zilis, LLC strives to ensure that every purchase is to your satisfaction, but in the unlikely event that it is not, Zilis offers the following refund policy.

Customers

Zilis will award a full refund of your purchase upon request made to the company in writing within 30 daysand items are returned with approved RMA and in resalable condition to Zilis, LLC. Other qualifiedand eligible products shall receive a full refund less a 20% restocking fee minus all shipping and handling charges associated with your order. Customers must obtain a Return Merchandise Authorization (RMA) Number by contacting Zilis. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the package will be refused and returned and no refund will be issued. Products must be received by Zilis within seven (7) business days after the issuance of the RMA or no refund will be issued and the option of refunding will be forfeited.

If the product was purchased directly from an Independent Ambassador, please contact them for a refund. You will need to return the product and original invoice to the Ambassador, who will refund the product purchase price. Ambassadors are required to provide a refund to any Customer that has purchased product directly from an Ambassador’s personal stock within the guidelines established by Zilis.

Ambassadors

Zilis will award a full refund of your purchase, less applicable fees, upon request made to the company in writing within 30 days providing the items are returned with approved RMA and in resalable condition to Zilis, LLC. Other qualifiedand eligible products shall receive a full refund less a 20% restocking fee minus all shipping and handling charges associated with your order. Ambassadors must obtain a RMA Number by contacting Zilis. This number must be written on the outside of the shipping box.  If a package is returned without an RMA Number,the package will be refused and returned and no refund will be issued. Products must be received by Zilis within seven (7) business days after the issuance of the RMA or no refund will be issued and the option of refunding will be forfeited.

In addition, any bonuses and commissions attributable to the refunded items will be deducted from the Ambassador who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. In the case of Zilis’ inability to recover commissions from inactive Ambassadors, the other compensated upline Ambassadors may be subject to commission deductions. This is exclusively the right of Zilis to determine within appropriate state and federal guidelines. In the case of enrollment fees, Ambassadors may cancel any time prior to midnight of the THIRD BUSINESS DAY after the date of the initial enrollment transaction (subject to various state requirements for cancellation).

Damaged Products/Shipments

In the event of a damaged product or product in less than commercially reasonable condition, Customers or Ambassadors must contact Zilis Support in writing or by phone within 30 businessdays of delivery of said products. After 30 business days, products will no longer qualify for replacement. Upon receipt of this notification, Zilis will replace any damaged products at no cost to the Zilis Ambassador or Customer once photos of the damaged shipment are provided to Zilis.

Zilis reserves the right to accept or refuse the validity of damaged product photos. Acceptable photos of damaged products must be submitted to Zilis via email to support@zilis.com. If Zilis does not receive acceptable photos of the damaged product with 30 business daysreplacement products will not be provided. Note that melted products from Wright Family Products that are sealed within their containers do not constitute damaged products and will not be replaced. A video can be found in the Zilis Ambassador Cloud regarding the potential for melting in various Wright Family products. Zilis reserves the right to require damaged products be returned to the company with an approved RMA number. Any damaged products returned to Zilis without an RMA Number will be refused. The responsibility to act in the timeframe listed above as a result of any unsatisfactory product resides 100% with the Zilis Ambassador or Customer.

New Ambassador Enrollment Packs

Zilis will award a full refund of enrollment packs, less applicable fees, upon request made to the company in writing within 30 daysprovided the complete enrollment pack is returned with approved RMA and in resalable condition to Zilis, LLC. Only complete enrollment packs with all products in resalable condition are eligible for refund. Zilis will not refund partial enrollment packs. Other qualifiedand eligible enrollment packs shall receive a full refund less a 20% restocking fee minus all shipping and handling charges associated with your order. In order to facilitate the return process, the Ambassador must obtain a RMA Number by contacting Zilis. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the package will be refused and returned and no refund will be issued. Products must be received by Zilis within seven (7) business days after the issuance of the RMA in full resalable condition or no refund will be issued and the option of refunding will be forfeited.

Any bonuses and commissions attributable to the refunded enrollment pack will be deducted from the Ambassador who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. In the case of Zilis’ inability to recover commissions from inactive Ambassadors, the other compensated upline Ambassadors may be subject to commission deductions. This is exclusively the right of Zilis to determine within appropriate state and federal guidelines. In the case of enrollment fees, Ambassadors may cancel any time prior to midnight of the THIRD BUSINESS DAY after the date of the initial enrollment (subject to various state requirements for cancellation).